Phone number taken off network for late payment because of an international crisis!!!

On Friday the 8th May 2020 I tried to make a call and found out my service was suspended. I then called customer service and spoke to a consultant who was extremely unhelpful. Cut a long story short payment was late but I received no communication from Vodacom stating my account would be suspended, that was my argument. I am a loyal paying customer for years and this has never happened before. Today, 12th May 2020 I made the payment. I tried calling Vodacom to get an email address to send proof of payment and to have my line activated, only to find out my account has been permanently locked, undetectable on the Vodacom network. I cannot understand how anyone can do something like that, it's so unprofessional. I have sent a review on this platform and the response was that a consultant would get hold of me... My response was "how would that be possible when my phone was suspended??? No response. This is totally unacceptable for late payment without anyone trying to contact me even on email to enquire what the payment delay was. We are going through an international crisis and Vodacom does something like this???? Poor, lack of customer service and no etiquette at all. I am beyond disgusted and disappointed. To date no communication or the decency to tell me my number will be removed.