Phone number deleted without warning

My phone number was deleted without warning. I was out of the country and was advised by a Vodacom staff member when I went in to pay a late debit order that I would be double debited the following month. I then went out of the country and instead of my debit order going off my number was simply deleted. I went into the Menlyn branch and was told that I would have to pay reconnection fees and wait up to 30 days to get my number back if it was still available. There was no explanation or desire to hear the circumstances leading up to the deletion. A call was \logged on my behalf"but I have had absolutely no contact from Vodacom whatsoever since. My debits were paid up to date and I can't understand why I should pay such hefty reconnection fees for simply listening to the instructions given to me by a Vodacom staff member. I have tried to log calls etc. but to no avail. Absolutely no communication still."""