Phone not working, repair center not working

My phone started switching on and off by itself a good 6months+ ago. Went to more than one Vodashop but none of them were able to provide me with a loan phone whilst they had to send my phone in for repairs - and as I need my phone for work purposes I can't go without it for 2-4 weeks! Eventually my phone switched off one morning but didn't switch on again (and no - it is not battery-related). Drove to the Vodacom \repairs\" shop in Tygervalley only to be told that they don't do any repairs there (why then list it as a \"repairs\" shop on your website?!)?! They phoned the repair centre at Canal Walk to hear if they'd be able to do an onsite repair if I drove there immediately (which was on a Sunday afternoon) - Canal Walk said yes. Got there only to be told \"no sorry we don't do any Huawei repairs onsite\" - then why ask me to drive there?! Was then given an UNCHARGED loan phone and received a quote of R2800 2 weeks later for fixing my phone - which was still under warranty when I first logged a query, however as the repair center can't access the call center's \"system\" and they're \"not allowed\" to cc me in on their internal mails I doubt if they were aware of the situation! Not ayoba!"