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maria M

1 reviews | Active since Feb 2016

27 Mar 2017, 18:00

Phone not working and has not been used for 07 days

<p>I bought a Samsung phone at pick n pay on the 24/03/2017. Every thing was fine when i bought it but after charging and having to buy data to download apps on the 25/03/2017, the phone asked if i would want to update the software which i accepted in a few mins it asked to reboot later or now which i said now. Ever since then the phone did not light, called samsung and they told to return to shop which i did on the 27/03/2017. My problem is that i have bought the phone less then 07 days and from what I know, i have to be replaced with a new one but no, pick n pay say they are a third party and have to return it to vodacom as its their problem and have to wait for it for 07 to 14 days" for what" Repair's. I dont want that phone i think its fair to be give a new one. Now i am sitting with out a phone and the money was a birthday present to buy a phone. That sucks. Wish I never bought the phone.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2017, 19:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team