Phone not working after Vodacom SimSwapped

<p>Please be advised that this is my second message regarding exactly the same issue that is still not solved. I received you previous HelloPeter Message: "An agent will contact you shortly”, but that has not happened. Please don’t leave a message on HelloPeter again that is not true.</p> <p> </p> <p>Anyway, on to my problem. On the 21st of June 2016 at 18:05 i received a message form Vodacom advising me that a SimSwap is being processed on my account ( ********** ).</p> <p>As I did not request a SimSwap, I phone the Call Centre at 18:15 on the 21st of July 2016.</p> <p> </p> <p>The Agent (Korabo) advised me that a SimSwap is in Progress, and i advised him that it was not me requesting said SimSwap. He then proceeded to cancel the request.</p> <p> </p> <p>The next morning my phone was not working. I proceeded to Phone Vodacom and was advised that the SimSwap has indeed been processed. I was advised by the second agent that the problem will be fixed.</p> <p>Let me be very clear. All i want is the phone i am paying for to be reconnected with immediate effect. If you need any information, please don’t hesitate to phone me to get said info.</p> <p> </p> <p>Don’t send me the generic HelloPeter message as nobody gets back to me to discuss my issue.</p> <p>My current phone number is ********** </p>