1 reviews | Active since Jan 2017

16 Jan 2017, 17:49

phone not working

<p>my phone is not working i showed them what was the problem i left it for a week and a day now they telling me that there is a liquid in the board they can not fix it but i must continue pay for it up intil end of the contract , they cannt give me the new phone because its not insured.</p>

0
Replies (2)
Vodacom
Vodacom's reply17 Jan 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Jan 2017, 16:15
Official

Good Day

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our email communication, we have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

Best regards,