Phone not repaired twice
<p>I am absolutely and utterly disappointed in Vodacom, Samsung and Ram Couriers. Sent my phone which is still under warranty in for repairs @ the George Vodacom Repairs store Job number ********** 9 via the store i bought it from on the 1 Dec 2016, I received a message on the 8 Dec 2016 that my phone was ready for collection as the repairs have been done, I went to the store which it had been sent from for collection on 10 Dec 2016 only to find the phone was never reset from the "screen the technician apparently use to work on it", so off the phone went again for repairs. On the 13 Dec 2016 I received a message that Job ********** 1 was booked in for repairs and on the 14 Dec 2016 I received a message it was ready for collection. i went in to collect it on the 19 Dec 2016 @ the store it was sent from only to find out Vodacom George had never sent it back to set store. After many battles with Vodacom George and Ram Couriers i eventually received my phone last night. Only to find it can now not connect to the Vodacom network @ all. Inserted my sim card into another phone and phoned Vodacom Customer Care, they say as the sim card is in perfect working order it must be that the repair was not done correctly and I must send the phone back to George Vodacom Repairs directly which is located 200km from me through a tollgate which charges R45 each way. I spoke to the Repairs Manager @ Vodacom Repairs George apparantly Vodacom has blacklisted certain handsets, so he is emailing them to find out if this is the case. What do you suggest I do as this is the worst service I have ever received and an absolutely shocking brand fail by Vodacom, Samsung & RAM Couriers. Spoke to the repair manager at Vodacom Repairs George apparantly Vodacom has blacklisted some <br />#Vodacom<br />#Samsung<br />#Ram Couriers<br />#BRANDFAIL</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
