Phone not repaired after 3 job numbers

<p>I first took my phone in at Vodacom Repairs Menlyn on 24 Sep 16 (job number ********** 4-954668). Phone was constantly rebooting itself and was overheating. </p> <p> </p> <p>On the 4th of Oct, I was called in to collect the phone. It was not repaired, report stating water damages I knew nothing about, phone was never damaged by water. Upon inspection, I noted that my screen was detaching from the body of the phone, damages it did not have going in. I asked them about it, they tried to fix it in the store. Then we booked it in again, on the same day, new job number was ********** 8-954938. </p> <p> </p> <p>On the 11th of October, I was again called in. This time, all my memories was wiped out BUT the screen was still not fixed i.e. was still detaching from the body. When I asked about it, they lady helping me took it again to the engineer on duty, they said they have to remove the body and I will be quoted. I did not damage my phone. But I have to pay for it. </p> <p>In all these instances, my phone was being taken to 'Advanced Repair Centre' - yet nothing was being repaird,. More like Advanced Damage Centre.</p> <p>My contract is upgradable in November this year. Could this be Vodacom's way of getting me to upgrade sooner than I should? Is this how customers are to be treated? How many days must my phone be in Vodacom's hands before I can use it? Why did they spend almost a month with it just to wipe out my memory and not do any other thing except damage my screens? </p>