1 reviews | Active since Sept 2016
Phone not repaired
<p>I took my phone into your gateway store on the 16/09/2016 to be repaired. The phone is not even 3 months old however it would freeze and then rebooting. I was told that my phone was ready for me to collect and I went and collected it yesterday however NOTHING has been done to fix my phone. It is exactly the same and has the exact same problem as when I took it in to be repaired. Phoned your gateway branch to complained and I was then redirected twice before someone eventually helped me and all they told me to do was bring my phone back in. This is absolutely pathetic service from you and I am extremely disappointed. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
As per the feedback received, the store manager has been in contact with you and arranged for the re-book of the device. The results will be communicated as soon as the assessment has been completed.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
As per the feedback received, the store manager has been in contact with you and arranged for the re-book of the device. The results will be communicated as soon as the assessment has been completed.
Regards
Roderique Lategan