Phone not recieved when upgrading now have to wait 5 days to cancel upgrade

<p>Good day</p> <p> </p> <p>I did an online early upgrade on my existing contract due to my current mobile not working anymore.</p> <p>All went smoothly until the phone had to be delivered.</p> <p> </p> <p>RAM says the phone never left vodacom and Vodacom is telling me that Ram couldnt find the office and is delivering the phone back to them. RAM was never at my office and we are open until 19:00 each day, and they have delivered my previous upgrades here.</p> <p> </p> <p>Now I really need a phone, but Vodacom says I have to wait 5 days to cancel the upgrade and then reapply for the upgrade.</p> <p> </p> <p>I asked them to send the phone again or I will pick it up, but the call center said the upgrade is already cancelled due to the phone being sent back. Yet I still have to call and cancel the upgrade.</p> <p> </p> <p>I have been on contract with Vodacom for over 4 years and this is not acceptable. I need a phone and cannot wait 5 days to cancel and then reapply.</p> <p> </p> <p>It seems to me that I will go to one of your competitors and rather open a contract with them.</p> <p> </p>