Phone not ready after phoning to confirm that it

My Samsung phone had quite a few problems. I handed it in at Vodacom Mossel Bay Langeberg mall. After 6 days Renaldo phoned me and said the phone not ready yet they are waiting for settings from Samsung. He said I would get sms messages But he will call to confirm. So this morning this is now day 8 I received sms. I phoned the shop asked them to ask him if the phone is ready it is 2 days after he phoned and the lady on the phone unfortunately did not catch her name said yes I can pick it up. This afternoon after waiting the usual more than half an hour Wilmarie helped me. She came back said the phone is not ready. I relayed above story she said Renaldo went to the bathroom and it could take a while will I wait which I confirmed. After this I was totally ignored she worked over me not once acknowledging that I am still waiting, I left the shop after waiting another halfhour went back later what do you know Renaldo is still in the bathroom. This is shocking service. I STILL have no phone and no one contacted me.