MO
Mathilda O

1 reviews | Active since Jan 2012

05 Oct 2016, 06:05

Phone not reactivated - I***8

<p>About a month ago Vodacom duplicated a debit order 5 times. I contacted my bank and reversed the duplicated payments, not knowing my bank blocked all Vodacom debit orders in future.</p> <p>Vodacom cut me off yesterday and I immediately arranged with them to do an EFT payment. Payment was confirmed at received. I was told my phone will be reactivated within 3 yours.</p> <p>It is now 12 hours later and my call barring has not be deactivated.</p> <p>On ********** I requested to be called back, also no response.</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply05 Oct 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team