AW
Alma W

1 reviews | Active since Apr 2015

10 Apr 2015, 08:36

Phone not in the condition that it was sent in

I upgraded my Vodacom contract on the 21st of March. I chose a Samsung A5 for my new phone. I had the phone for a week and then on the 27th the phone went off and didn't want to switch on again. I sent my phone in to be repaired. Yesterday I got my phone back from repairs. The R130 Impact and scratch proof screen protector that I bought for my phone was taken off. When I asked the salesperson at whether they are going to replace it, he said that I would need to buy a new one myself. I didn't see the use of taking the screen protector off as there was nothing wrong with the screen. I would like to be re-reimbursed for the screen protector, either by getting a new one, receiving the cash or a airtime or data voucher.

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2015, 05:53
Official
Hello AJW89,

We are currently investigating this matter and will make contact with you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites