Phone not fixed since 12/11/15

My phone was booked into Vodacom repairs on 12 NOVEMBER 2015, as it could not read SIM card and my screen was cracked. I have Vodacom insurance. I have been trying to get my phone repaired & get sent back to me since the above mentioned date. I have contacted the PE branch, they say contact JHB call centre, the call centre blames insurance & so it goes on. It is 07 JANUARY 2016 today and I am still to find out about my phone. I have contacted plenty of people at Vodacom but they just keep passing me off to the PE branch or JHB branch. I have received 2 different quotes for the repairs to my phone. <br> NOBODY AT VODACOM CAN EXPLAIN TO ME WHY IT IS TAKING SO LONG TO HAVE MY PHONE FIXED, NOR WHY I HAVE RECEIVED 2 DIFFERENT QUOTES TO COST OF REPAIRS. <br> I unfortunately have a contract with Vodacom (RED advantage) till 2017. I will advise ANYONE looking to get a contract NOT to use Vodacom