Phone not arriving & little to none feedback being given.

Item: Vodacom
Rating: 1
Author: Armand G

Hi Vodacom.

I have upgraded on the 23/06/2022 to the iPhone 13 Pro Max 1TB Graphite color. I was told that there is 8 units in stock and that I can expect my device to be delivered within 3 - 5 business days. This however is not the case at all.

Today is the 9th business day and there is not even tracking info on my delivery from the courier company. I have phoned yesterday and I was told that suddenly my device is on back order. Why is this though if I upgraded when there was stock? Also seeing that this is now the case I want to know when will it be in stock and when will I get my device? I am a bit disgusted that the expectation is set for a delivery just to phone without ANY notification that I had to find out myself the phone is on backorder.

I need this resolved and answers.

What is going on? Tomorrow it is basically 2 weeks since I upgraded.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Jul 2022, 08:19

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply06 Jul 2022, 08:19

Official

Armand G's updateReviewer Update

06 Jul 2022, 10:52

Thank you for the feedback, but I just don’t understand how you can tell me when I upgrade there is 8 devices and suddenly nothing? Prioritize my order. I want it by end of this week latest beginning next week.

It is really just disappointing. We have been a client of vodacom for mode than 20 years already so just don’t understand how a loyal customer gets this kind of service

Armand G's update06 Jul 2022, 10:52

Reviewer Update