Phone not activated after upgrade

My mom upgraded her phone yesterday morning and was told 24 hours until new phone would be active. New nano sim card installed and photos copied over at the branch and request for sim swop made and paid for. <br> <br> My mom stays alone while my dad works away. Tonight 36 hours later and phone still not activated. I called the vodacom call centre on her behalf and after three failed attempts (where after explaining my problem to three different call agents and my calls being diverted to the automated customer servey while talking to the agents) I eventually find out that Vodacom has been unable to process sim swops since this morning. So much for notifying its clients that there is a problem and that you might be trying to sort it out. No customer care at all. Shocking shocking. By the way the sim swop is on the ***429 number