CS
Charmaine S

1 reviews | Active since Dec 2016

15 Dec 2016, 19:26

PHONE LINE SUSPENEDED AFTER CANCELLATION OF CONTRACT

<p>I cancelled my contract with Vodacom on the 13 December 2016, giving my 1 month's notice. I spoke to Cashes my ref no 1- ********** 638983. The next thing I realised was that my phone line was suspended for no reason at all. I have contacted Vodacom on numerous occasions to fix this error, they keep on telling me the same story that I need to wait ,first it was 12 hours, then it became 24 hours and now it is 48 hours. I am really disgusted in the service that I have received from Vodacom!</p>

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Replies (1)
Vodacom
Vodacom's reply16 Dec 2016, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team