Phone line not unlocked

<p>This is a very frustrating situation; My mom phone line was suspended once she made payment at a vodacom store she was told it will take 2-4 hours to activate.... IT IS 5 DAYS later and her number is still suspended. she called your call centre 4 times and each time they could confirm payment and that accounts department needs to unclock the call. she then went to into a vodacome shop... 5 days later and was told nobidy bothered to unlock the line... this is disgusting.. my mom has been with vodacome for over 18 years... it is her first number she has ever had and still has it...</p> <p> </p> <p>YOUR LEVEL OF CUSTOMER SERVICE is disgusting...</p> <p> </p> <p>we should port her number... this is not the first time she is having such **** service from Vodacom!!!</p>