Phone insurance

Upgraded the phone with Autopage and signed for insurance on the phone. phoned Autopage again on the 11/3/2016 because they made a mistake and I was billed for the previous phone insurance. Sms was sent that vale added service was amended, But when viewing my bill the insurance was not there. I phoned Autopage but Vodacom has taken over the contract on the 16/3/2016 and now its there problem. When I phone Vodacom they give me the run around and not wanting to help referring me to autopage, and the insurance division. the phone call cant even go through to the insurance. Now im stuck with useless, incompetence, Vodacom and no insurance on the phone!!!