PHONE INCORRECTLY BLACKLISTED

I lost my cellphone on 9 July 2017 and phoned Vodacom to blacklist the phone. On the same day I went to purchase a new handset from Vodacom. Two months passed and our insurance wanted proof from Vodacom that the phone was blacklisted and the ITC reference number. I phoned on 7 September to get the required ITC number, only to be told that the phone lost was never blacklisted. The call centre agent then went ahead to blacklist the phone, after telling him that it was a Samsung S6 that was lost. We eventually got the ITC ref number. The following day (today 8 September 2017) my new phone all of a sudden had no service (at 10h00). On enquiry at the call centre after my phone went off- air , I was advised the lost phone as well as my new and current phone got blacklisted!!! I was told by the call centre that my new phone would be UNblacklisted within an hour. It is now almost 8 hours later and still my phone is out of order!!! I visited the Vodacom Shop in Northwold where I was assited and the unblacklisting with my ID was mailed to the relevant section I was told it would take 72 hours !!!!!! Unhappy with that outcome I phoned in agaim to the call centre and insisted that the error made by Vodacom be immediately corrected as I have been without the phone for the whole day which is seriously impacting business that I am involved in. They advised I need to go to the Cops and do an affidavit and it would take 72 hours . I insisted that the matter be escalated to no avail. PLEASE someone in VODACOM sort this out as a matter of urgency.