1 reviews | Active since Feb 2015
phone heating up
On the 15 February I purchased a Nokia Lumia from jet and after 3 days I had to return it,reason being the phone was heating up.When I took it back I explained to jet that the phone was heating up within 5 minutes when on a call so the sales assistant gave me a new Nokia Lumia and now my phone is just 10 days and ita heating up.This is the second Lumia that's heating up.Its ridiculous for a 10 days old phone to be sent for a repair.I purchased a blackberry from game and I returned it.I thought maybe if I purchased it from jet or edgars I wouldn't have problems like this.i am extremely disappointed with the jet and Vodacom.i actually changed from cell c to Vodacom to use my Lumia and experience was terrible.I even told the sales assistant I do not want a refund but just a good phone.I need to have my phone with me all the time because of work ,i cant even be on a call for 5 minutes cos the phone gets so hot.I have to switch the phone off and take out the battery for the phone to get cool. EXTREMELY DISAPPOINTED CUSTOMER.MRS NASEEMA CARIM
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
