Phone HASN'T BEEN RETUREND

Vodacom, I am so sick of your bad service. I'm sick and tired of complaining, everytime I think of you I get A MIGRAINE. My mother's phones STILL isn't back, everytime she goes to the store they say that they can't find it, and according to the insurance side, they say that Bonita signed for the phone on the 30th of June 2015 (now I was on the line when the insurance consultant called Bonita, and Bonita's reason for not calling my mom to pick up her phone was because of the complaint I placed against her). My question is, are we supposed to just spell that this phone is back in store? and also my mom hasn't had her iPhone since May, but she's been paying for the device, but she's not using it. This to me is now fair at all. She's so close to canceling her contract because she's so fed up with the terrible service you guys have given.<br> <br> TELL your CEO or Marketing Manager/Brand Manager to relook the meaning of Customer Retention and Satisfaction. Just because you're the biggest service provider, doesn't mean you need to treat your contract customers like ****. YOU may not believe it, but WORD OF MOUTH still works! <br> <br> Get this fixed please!