CG
Carina G

1 reviews | Active since Jun 2017

18 Jun 2017, 10:17

Phone has been captured!!! ********** charges on Vodacom account from Opera Telecom

<p>Noticed daily charge of R4.39 on my vodacom cellphone account since 30 April 2017 from Opera Telecom citing "******r". I did not authorise these charges. Nor did I not opt in for this "service". On hellopeter there are numerous complaints about this service and that no one opted in for the service. Why does Vodacom allow these charges when they should know that it is **********? Vodacom should refund me the +- R220 charged to my account thus far and stop the charges immediately!</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2017, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team