LP
Logan P

1 reviews | Active since Jan 2016

06 Jan 2016, 14:59

Phone handed back broken - continues to break

A week ago yesterday, the 29th of December 2015, I took my phone, no more than 5 months old, in for repairs to the pathetic Vodacom repair centre outside Somerset Mall.<br> <br> On Saturday the 2nd of January, I went to the store to collect my phone. When the phone was handed to me, the screen was peeling off. I then gave the phone to one of the technicians who pressed the screen back into place.<br> <br> On Monday, the 4th of January, I returned to your store to have the screen once again, pressed back into place because it came off again in the course of a day.<br> <br> Today, 2 days later, the screen is peeling off again.<br> <br> I have called the Consumer Protector and reported them.<br> <br> Because the phone is only a few months old they told me I have three options: Refund. Replace. Repair.<br> <br> Having used my time, money and petrol to get to your store for the repairs, I have had enough.<br> <br> I no longer want to attempt to repair anything, because their \Repair Centre"is just creating a lot more problems.<br> <br> Apart from the screen peeling off"

0
Replies (1)
Vodacom
Vodacom's reply06 Jan 2016, 16:25
Official
Hello patiencelogan93,

Thank you making us aware of this issue.

A consultant will make contact with you in due course to assist with your query.

Regards
MK
Consumer Website Team