Phone faulty, within warrently. Taken out by V

My phone was handed in at Vodacom Century city as it was overheating and started to bend. The phone was bought in January 2015 - thus still under warranty. Job No: ***6<br> Vodacom admits that the phone is faulty - however due to minor wear and tear scratches on the casing, they have taken it out of warranty. They cannot advise that they phone fault was caused by this as it is a factory defect, but will also not repair/replace it under warranty as this would cost them money. This is simply a ploy not to replace a factory defect phone.<br> <br> I took super good care of my phone, as I always do. I've never had any repairs even going to Vodacom until now. <br> <br> In addition to this... 2 of their call center agents actually shouted at me over the phone. This after being a loyal Vodacom client for the last 15 years!<br> <br> Really feeling very unhappy with the way they treat their customers!