PD
Pero D

1 reviews | Active since Mar 2013

06 Aug 2015, 13:41

Phone Downgraded on contract renewal

Yesterday I went in to Vodacom to renew my contract and walked away paying more with a worse phone than I had. 2 years ago I got a Samsung S4 with my contract. At the time the phone was amazing. 2 years later I get the Samsung A5. After getting home and doing a comparison [URL Removed]<br> i noticed it is a downgrade in almost every way, The A5 isn't even included in the Samsung ADH policy. I asked my son to go back and ask for an actual upgrade. When my son got told he was insane for suggesting that I get a better phone for the price I'm paying and the sale consultant walked away saying \call the manager

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2015, 16:02
Official
Hello CloudZA,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team