MN
Mo N

1 reviews | Active since Oct 2015

30 Jul 2016, 05:33

Phone disconnected due to their incompitance.

<p>I have been billed incorrectly for two months in a row. I have called their accounts and 111 number about ten times in the part two months requesting that this issue be solved and that they e mail me a correct statement for payment. I am yet to receive their statement and now the have cut off my services as a result of their inability to solve my problem I the customer must suffer. The service I've received is absolutely disgusting and this is why customers move to other networks</p>

0
Replies (1)
Vodacom
Vodacom's reply31 Jul 2016, 04:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team