1 reviews | Active since Nov 2016

08 Nov 2016, 17:12

PHONE DELIVERED WITH NO SIM CARD

<p>Good day .. I received my phone from your upgrades department 2 weeks ago and they did NOT send the micro sim.<br />I have called them about 3 /4 times already asking them to deliver the micro sim as I am unable to go the the store to buy one. The supervisor from the upgrades dept said he will escalate and get feedback and he NEVER did.<br />All I need is for my SIM card to be sent to me, which should of been done when I received my phone. I had to wait 3 weeks for my upgrade and when I do receive it, I don't get the micro sim.. <br />The service I have received from Vodacom has been nothing but PATHETIC!! The staff nor supervisors cannot make a decision on a simple SIM card delivery.. that is utterly PATHETIC! I seriously wish I didn't have to deal with VODACOM on any matter! ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER HAD!!</p>

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team