PHONE DELETED FROM NETWORK NO HELP FROM VODACOM

I requested for my number *** to be changed to prepaid on contract expiry on 29 April and was informed on the date the phone will switch off for 24 hours. 24 hours came and passed and phone was not registered on network. I went to Vodacom Reds Mall and was promised the number will be archived and should be fine after 2 days. This did not happen, went back to Reds Vodacom, person who assisted was not in, no one else could help with query. When he finally came, he told me that I should rather call Vodacom directly. Upon phoning Vodacom on 7 May I was told the recording will be obtained and this will take 7-14 days and I will be contacted. <br> This didn't happen called to follow-up, I was told that I had requested deletion and requested recording which I was told will be sent to Reds Mall and I will be contacted.This did not happen and made many follow-ups, almost everyday and everytime toldwas told supervisor will call me. To date I have been making several follow-ups and everytime I leave my number and get told the supervisor will call, but to date I have not received any call. Reference numbers: ***