Phone contract horror

I recieved poor service from the service provider. I app**** for a phone contract on 21st of May 2025. Application approved. Today it's the 28th of May 2025. I still haven't received the phone. I called the 27th, I was told my order was cancelled. It was sent to the courier same day but was never notified about it or even issued a tracking number when sent to the courier. The stores cant help as well as the call centre. They are now waiting for the return of the phone from couriers in order to cancel the order. I'm expected to reapply again. Wow such poor service.