MM
Mpho M
1 reviews | Active since May 2014
07 Mar 2025, 09:46
Phone contract cancelations
I have been trying to cancel my contract because it is about to expire 31.03.2025 and the call center agents have been making it difficult to do that. I called the 4 times already, on two occasion the phones line got cut and they didn't call me back. Now I've been on the call with the consultant who doesn't want to cancel my contract
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Replies (2)
Vodacom's replyOfficial
07 Mar 2025, 10:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Mar 2025, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Mar 2025, 16:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, our records shows the cancellation has been processed successfully for the end of March 2025.
Once again, apologize for the level of service rendered. Regards, Consumer Website Team
Once again, apologize for the level of service rendered. Regards, Consumer Website Team
Best regards,
Vodacom's reply07 Mar 2025, 16:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, our records shows the cancellation has been processed successfully for the end of March 2025.
Once again, apologize for the level of service rendered. Regards, Consumer Website Team
Once again, apologize for the level of service rendered. Regards, Consumer Website Team
Best regards,