1 reviews | Active since Nov 2015
Phone Comes Back With New and Different Problems
Hi<br> <br> I sent my phone in 3 weeks ago because the phone simply died over night. Its the second time this has happened since I got the phone in March. The first time it happened I didn't get a replacement phone and I only got the phone back A MONTH later. <br> <br> So far Vodacom has had my phone in its possession for about 18% of the time I have owned it. It will most likely be 25% when I get the chance to bring my phone back for repairs.<br> <br> Since my phone has returned, my menu button is completely busted and the screen sticks halfway out of the phone at the bottom. The biggest issue however is the fact that I have reception 5 minutes a day.<br> The rest of the time no one can contact me and vice versa.<br> <br> Now had I bought my phone cash from a ***** down the road, it would be my issue. But seeing I have a contract where a large portion of the principal amount goes to the payment of the phone, I expect to have a decent working phone at all times. Vodacom. Sort this out. Tell me which branch I can go pick up a new phone and lets get this S4!t sorted because as nice as your stores look, I'd prefer to spend my time elsewhere doing other things like I don't know... calling people?
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
