1 reviews | Active since Sept 2017
Phone cannot Receive OTP's from any provider
I got a new contract with Vodacom on 01/09/2017.
Really happy with my phone and Qaulity of service in general. I do however have an issue that can prove to be quite problematic for me in the future.
My new number is unable to receive sms's(OTP/Verification) from various providers (FNB, Steam, Battle.net, Hotmail(Windows), Google, Yahoo. It seems to be international numbers. I check on verification sites and all say that it is currently an invalid number prefix.
I went into a Vodashop and they said there was nothing wrong. And the issue exists with Google, FNB, Steam and all of my other services I have been using for years. Even though the SMS's went threw to the manager's phone in store. Instead of just saying he is unsure of what is the cause.
I called the 082 111 helpline and was greeted with friendly assistance. They said everything is fine on my account and I must just wait. But it has been more than 72 Hours since activation.
Is there something wrong with numbers starting with 066--- that I am unaware of? I am forced to still pay for my old phone service to keep its number alive, since I cannot port over my services to my new number. I DO NOT want to pay more than I have to for months to come if this is not resolved.
Please help. Any assistance would be appreciated. Even if we can just port my old number over.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
