SB
Solly B

1 reviews | Active since Dec 2015

03 Apr 2018, 16:23

phone branded without permissions

I just cant understand how Vodacom branded my phone without my permission. All I did was test someone's sim in my phone and on start up now I have Vodacom branding all over my phone. I have apps I can never uninstall unless I try load new android onto the phone. I don't want to just disable them I want them to be gone, that is why I'm not a Vodacom contract or pay as you go user.

so what happened to permission request for something like that? Wonder how Vodacom would feel if I just started going to their shops and brand their stores to something else?

I hate Vodacom for this reason, wonder if they even care to respond to this.

regards, Solly

0
Replies (4)
Vodacom
Vodacom's reply03 Apr 2018, 20:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

SB
Solly B's update12 Apr 2018, 09:49
Reviewer Update
and so there has been no further communication from Vodacom. Just go to show that you do not really care about the people. so when will I expect to have this resolved? I guess never as you do not know how to fix it. **********
Vodacom
Vodacom's reply18 Apr 2018, 14:48
Official

Good Day

Kindly respond to the email that was sent to you for further assistance.

Regards

Dominic

Best regards,

SB
Solly B's update08 May 2018, 14:20
Reviewer Update
the only way I got rid of the Vodacom was to sell the phone. as there are too many stories and don't feel like flashing my phone to remove something that wasn't there in the start.