Phone blocked two weeks after request

On 14/10/2015, I reported my phone ****** and I requested one of Vodacom's call centre agents to block my phone. The person said that is blocked and if I found my phone I should just go to a Vodacom store to unblock it.<br> <br> Luckily for me, I found my phone and it was never blocked - the agent didn't do their work.<br> <br> Yesterday, 03/11/2015, my phone stopped working. I went to Vodacom in Three Rivers and was told that it is a long process to unblock my phone and can take 7 working days. <br> <br> My problem is the following: My phone wasn't blocked when it was supposed to be blocked. The consultant never specified how long it would take to unblock the phone. They block my phone TWO weeks after I reported it. What if my phone was ******? I would have lost out. I'm inconvenienced in the meantime and Vodacom cannot assist me. I want my phone unblocked today!<br> <br> Their service is bad!!!!