aF
adette F

1 reviews | Active since Sept 2010

01 Jun 2015, 14:16

Phone blocked/blacklisted at vodacom for no reason

On Wednesday morning my phone stopped working suddenly.<br> <br> After calling Dion wired, and samsung to tell them my phone is not reading my simcard anymore, I was send up and down to cell clinic, cell c and vodacom, At cell clinic my phone was tested and the phone was also reset, they did not find a fault on my phone, and I was sent to vodacom and cell c as they said It is my sim. Cell C aslo could not find any fault!<br> I finally got told that my phone was blacklisted at vodacom!!! HOW THE HELL?<br> <br> I have the phone, the box and the proof of purchase with me, so why my phone was blacklisted I have no idea!!! I bought the phone at Dion Wired and It did not come with a simcard as it was a cash purchase.<br> <br> Friday early the morning I filled in the unblacklist form, gave the affidavid that I was also sent to do, my ID and proof of purchase to the guy at the store.<br> I also sent an email to customercare@vodacom. But still have not received any replies.<br> <br> My phone is still not working!! and not connecting to any network!!<br> <br> My phone is still brand new, 2 months old, and I need it working again as IT WAS BLOCKED/BLACKLISTED for no reason!!!!!<br> <br> Please email me ASAP on [Email Removed]

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2015, 15:41
Official
Hello draycoles,

Your enquiry has been received and one of our consultants will be in contact with you.

Regards
Vodacom Consumer Website Team