1 reviews | Active since Nov 2015

04 Nov 2015, 16:45

Phone Blocked after Payment Arrangement made!!!!

I have been a Vodacom Customer for more than 10 Years!<br> Firstly, You just Love phoning the customers that Love avoiding your calls because they have not Paid YOU.<br> Me on the other hand, I Love calling YOU out of my own, to Specially make a Payment arrangement, so that I can continue to enjoy using your pathetic service.<br> Now please feel free and go find that Call that I made to you, 'your lines are recorded'<br> Then call me and tell WHERE in that whole Conversation did you mention to me that you will go ahead and BLOCK my PHONE?<br> Isn't that why I called to make the PAYMENT ARRANGEMENT in the first place, so that I can continue using my phone!<br> My phone is now Locked due to your inability to inform me of the Cons of a Payment arrangement.<br> That is ultimately why I called to make the arrangement to ensure I can continue using my phone as I am a Business man.<br> Definitely no Pros in this, OK, so now I am unable to get hold of my clients, so now YOU tell me who will ensure my Telephonic communication gets converted to POSTAL communication in the same nick of time?<br> Utterly disgusted with this, not even sure why I wasted my time calling to make the arrangement in the first place!!!

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2015, 19:47
Official
Hello Morne31,

I'm terribly sorry to hear of the bad service you received.

Please note that a consultant will make contact with you in due course to assist with your query/complaint.

Regards

Consumer Website Team