Phone Blacklisted in Error

My phone got blacklisted on 04-June with no phone call from Vodacom or no notification whatsoever. I called the call centre on Monday 08 June and got told the phone is blacklisted and I would need to go into the store to fill out forms in order for them to unblacklist.

We then went into the store on 09 June and were told it was blacklisted due to bad debt, this phone and contract was paid up and the number is on prepaid yet they blacklisted due to bad debt. The store consultant just said sorry and that they can see it is paid up and that they are not sure what happened, we then had to waste our own time and go to a police station for an affidavit and complete forms.

I now have to wait 7 days for my phone to work when it was Vodacom's fault and all i get told is sorry. Due to the pandemic we are working from home, everything in today's world works on two factor authentication and i cannot access anything. We are living in a technology age and i don't think Vodacom realises the impact of incorrectly blacklisting a customers phone. The agent at the call centre just tells me to put my sim card in another phone (as if a normal person walks around with many phones).

I called again this morning 11 June and spoke to a consultant to escalate my case because i cannot wait 7 days for something Vodacom did in error, he escalates the case after insisting on the 7 days wait, then comes back to me saying i would receive a message with the reference and i should wait for their call tomorrow or if not tomorrow then Monday. I then tell the consultant how on earth would they reach me if i cannot use my phone and this very escalation is for a blacklisted phone. The consultant then says i must use another phone i told him i cannot he then says he should have escalated with an alternative number.

I am so tired of the horrible service Vodacom continues to provide its customers!