Phone Blacklisted

I have had serious problems with my Vodacom line. Since October 2024 my mobile network has been completely unreliable and the network drops off totally most of the time meaning I cannot make or receive calls. After a long period of frustration I called Vodacom who informed me that my phone was blacklisted in October 2024. I never requested this. I was informed I had to complete an in blacklisting form for the black listing to be uplifted which I did. I asked for details of who or how my phone was blacklisted which was not forthcoming. As a result for the last 11 months I’ve paid a full subscription fee for a service I haven’t received. I’m therefore requesting Vodacom to credit me for my subscription fee for 11 months. Unless this is done I will take further action.