phone black listed under wrong name

10th Jan 2015 my home was broken into and various item ******, one of which was my S4 galaxy, since then my insurance claim cannot be paid out as VODACOM have black listed my phone under the incorrect name and the imei # and itc # do not match. i called vodacom on the 10th to get the phone blacklisted she said it had been done and issued the ITC #, virgin money (my insurer) spent the entire day on the phone with vodacom to try and get the correct ITC # for the device. this is pathetic vodacom, my entire houshold claim is being held up by YOU as your staff are too *********** to do a simple blacklisting! i am taking vodacom to court on another issue and this just adds to my case against vodacom, you cannot perform the simplest of functions, your staff is rude and your systems ineffective, in short you are a joke. you have until lunchtime friday 6th of feb to get back to me with the correct itc # for my insurance claim. it has taken you almost 1 month to issue 1 itc #, it has been almost 1 month of myself and insurer calling you every day to try and resolve this ! shocking!