1 reviews | Active since Jul 2017

27 Jul 2017, 15:50

Phone 5th time in for repairs!

<p>I am so fed up!</p> <p>My Sony is giving me problems. It slows down, freezes, battery drains in minutes, gets hot. Keyboard doesn't pop up, apps don't open etc. This is a phone I got on contract December. So I am still under warranty.</p> <p>I gave the phone in for repairs at Vodashop Vanderbijlpark. They send it away, after a week I got it back with only a Software upgrade that has been done. Put on the phone, started working on it. And the same problem occurred.</p> <p>Gave it in again, waited another week, they said motherboard was replaced. Again the phone was not fixed. Went back immediately and showed the consultant what it is doing, She said she will send an email with explanation. So there it went for a 3rd time, another week went by.</p> <p>Got it back and still not fixed.Being very fed up I put an complaint on Vodacoms Facebook page. Where I requested why I'm not refunded with a new phone since I'm still under warranty and they obviously can't fix it. I then got a reply where they said the phone was not booked in again. I send the job receipt through to show but no response.</p> <p>Got phone back Monday, after another week, another motherboard replaced. It is still not fixed! It is in for the 5th time now! Seriously! 4 weeks without my phone. 4 weeks that it is send it and they can't fixed it or replace it?</p> <p>This is serious ridiculous. <br /><br /></p>

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Replies (2)
Vodacom
Vodacom's reply27 Jul 2017, 16:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Aug 2017, 12:45
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team