1 reviews | Active since Jan 2017
Phishing attacks, had to cancel my credit card, its Vodacom!!
<p>Today I got three SMS's from my OWN phone number, send to myself saying:</p> <p>At 11:24:</p> <p>"Your OTP that you have requested for log-ins is: ####"</p> <p>At 11:25:</p> <p>"Your OTP that you have requested for log-ins is: ####" (a different number)</p> <p>At 11:28:</p> <p>"Your OTP that you have requested for lo-ins is: ####" (another number)</p> <p>Now I was freaking out that someone is trying to crack into my bank account. 3 attempts within a few minutes, the message does not even state for which service, and the SMS's are from my own phone, so I don't have any leads, and I did not know who to contact!! I had done someone online shopping the night before so I thought someone is trying to commite banking *****.</p> <p>I phoned Capitec and they said they dont have OTP SMS's. I then phoned my credit card company, and they do have OTP messages, so they cancelled my credit card. I now have no credit card for 10 buisness days, and I booked many things for my up and comming honeymoon, that I paid with this now cancelled card, that card I have to present (and is on their system to pay for various expenses), so now I am in a sticky situation.</p> <p>Only to later find out it is VODACOM doing something in the background, with out communicating what it is doing. This is highly unprofessional and disruptive, and is crossing a personnel boundary... sending SMS's without my consent, especially on a topic such as OTPs.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
