Phillis should get a 0 not 1

Absolutely disgusted by service received from Vodacom's Bellville WNS contact center agent Philis

Not only does she absolutely have no idea how to world works outside her cubicle but she also has no disregard to customer service and satisfaction. No empathy was shown and the worst part THE CALL WAS DROPPED, could actually hear that she took her headphone off and threw them on the table infront of her

All of this was simply due to the fact that we had called in to inquire about missing airtime, this agent then has the audacity to argue, does not even apologize and cuts the call on us after blatantly lying. Our entire house is run on internet connection, we have 4 iPhone a couple of consoles and are constantly surfing the net, how is it possible that only 1 number has gotten into a subscription. She then tells me that this isn't the first time, I am fully aware of how WASP services work and my entire family is educated so don't you dare tell me that you get them by simply surfing the net.

This has been escalated to a contact center TM after having to call again and feedback due in 24

If no feedback is given trust me this will be escalated to Shameel Joosub and I will raise a TCF Complaint.

All of this after just taking out a new contract 2 days ago !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Regards Most Regretful Customer Vikash Padayachee