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Phelisa N
1 reviews | Active since Nov 2019
20 Nov 2019, 13:36
Phelisa Ngqumetyana
I have been trying to change my number from contract to prepaid. The contract ended month end of January and nine months later I was still struggling to change my account to prepaid from Supervisor to Agent all of them have been sending me from pillar to post worse service ever I have been a loyal customer for more than ten years .Even today I'm still waiting for the supervisor to call me back
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Vodacom's replyOfficial
20 Nov 2019, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2019, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PN
Phelisa N's updateReviewer Update
22 Nov 2019, 15:01Two days later I'm still waiting for Vodacom to call me back after the review which never happend. I have never experienced such poor service Iin my life I want the whole country to know you have the worst service and you do not respect your customers ,the supervisor Maria Mosweu promised to call me back two weeks ago.
PN
Phelisa N's update22 Nov 2019, 15:01
Reviewer Update
Two days later I'm still waiting for Vodacom to call me back after the review which never happend. I have never experienced such poor service Iin my life I want the whole country to know you have the worst service and you do not respect your customers ,the supervisor Maria Mosweu promised to call me back two weeks ago.