PHATHETIC SERVICE

I have so far had thee worst Customer care call Centre experience in 2017 / 2018. Firstly let me mention that this is my 3rd complaint with Vodacom.(exhausting service)

I have four(4)numbers on contract with vodacom that I pay monthly without any default.(and I am canceling all 4 numbers and moving to Telkom) Sick and tired of being sick tired with Vodacom.

In the month of September I have explained to two(2)call Centre agents that have not been helpful at any point.

The one number in particular that I have and issue with is ......1930. I get pre-loaded data on my day to day SIM card,which last’s me for over 2 weeks.When this is depleted,I then use my pocket router number(......1930),which is around the 15th-17th of each month.

However this month(September) I could not connect to my pocket router(......1930).up-till I eventually ended up visiting the Vodacom branch, which the Tech consultant tells me that I have no data.

I then call the call Centre......... The first consultant goes by the name of Nokulunga which I have explained my situation too and says “ please hold I’ll transfer you” no explanation what so ever.I then get transferred to another agent that I have to re-explain myself too by the name of Zanele,which she confirms that I have used up 2.50gigs of data from last month(August) + 5gigs of data for this month(September) all on the 20/09/18 @ 12:04pm and got depleted in the 21/09/2018.on Google and iCloud account. I then said every day I go on google and I have an IFone and have never used up 7.50gigs of data in one day.

My Question I asked and still remains!!!!!! Have I ever used up 7.50gigs of data in one day?(check my history)(Zanale was bothered to do so)

I have explained to Zanela that I am thee only person using that WiFi pocket router, that certainly didn’t interest her.

In stead I was sent an mail saying................. “Dear Customer with reference to ref 1- ********** ********** on ********** 1930. Kindly be advised that an investigation has been completed and we can confirm that the reflected charge for authenticated access is accurate. We have reviewed the data usage and associated charge, volumes & timed events which was recorded against your number. Applications that contributing on your usage: Google, HTTPS, DNS,, MSN Browsing, Hangouts and SSL. Important information regarding Routers: 1. Please make sure that you have a secured connection on the router. 2. You may change the password from time to time. 3. Please note that we only have access to data on the primary device i.e. router, not information on devices accessing the internet via the router. 4. You may check the MAC addressed on the router. 5. You may restrict IPN's to users, meaning that the users may only access information you specify on the router. E.g. emails only, accessing websites only, etc. Going forward we suggest that you install a Data monitor application so that you can monitor your computer?s data usage accurately thus preventing this from happening again. Data Volumes can also be monitored via Vodacom Mobi App & Self-help Services.5GIG credited”

I HAVE BEEN DISGUSTED WITH THIS KIND OF SERVICE.CLEARLY VODACOM DOES NOT REQUIRE ANY OF MY PAYMENTS. I WILL BE PAYING OFF MY ROUTERS THIS MONTH AND CANCELING MY CONTRACTS(2 numbers)WITH YOU GUYS.!!!!!!!!!!!!!