phatetic service

Me nd my hubby and 2 year old son an n newborn baby went to vodacom in cresta to apply for 2 phones. When we got there they said it will be quick and easy. After filling in the applications they said it will take an halfen hour to say if I quilify or not. Everytim we went back they say 15min or so. After being there for 5 hours when unhappy kids my son slept in the trolley they then told us the system is offline. They could atleast told us the system is offline and theydont know when it will back up. No one there could follow up on the issue and the staff there was laughing at us. There service there is very poor Nd the staff has I font give a damn attitude.