PHATETIC CUSTOMER SERVICE

To whom it may concern,

On 21 June 2018 when I spoke to the cancellation department the call centre operator assured me that when I pay the R540.19 my contract will be cancelled and then only the amount of R533.22 will be deducted at end June as per debit order installed when the Vodacom contract was taken out. R1073.41 was deducted from my account last night which makes my payment paid double - R540.19 paid on 21 June 2018 and again on 2 July 2018. I am not willing to listen to any excuses of the accounts already being processed from the 15th onwards. I specifically called and probably asked the call centre operator 3 times is this what I must do to get out of my Vodacom contract early. Answer was yes every time. The only amount that was suppose to be deducted last night is R533.22. Why do we as consumers go through such troubles and effort to have this done and you guys do not meet us halfway and do your part!!!

I expect a call from your department today to have this amount refunded.

You can call me on ********** .

This is one of the many reasons I have ended my contract with Vodacom.

This is very bad customer service.

Unhappiest previous customer

Mrs Grethe Lötter **********