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Penelope M
1 reviews | Active since Jan 2018
22 Jun 2023, 21:05
Phantom SIM card
I’m distraught at the level of ***** happening with Vodacom in Markhams.
On the 18th of July 2021 my dad bought a phone at Cresta Mall but did not take a sim as he already had one, in October 2022 we get an email and a subsequent call stating he is in arrears for a data sim that he never took that was activated in Rankuwa where he’s never been, he informed the agent and the Lawyers that had called him and it fell on deaf ears, we even sent proof to the lawyer it’s been 5 weeks and she’s fallen silent on case number VODACOM I***-3 // BR***.
Please tell us how the account owes R27000 for a SIM card we never took? This is a pure **** and I believe the ombudsman needs to be involved.
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Replies (2)
Vodacom's replyOfficial
23 Jun 2023, 07:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jun 2023, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jul 2023, 19:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised of the feedback received from the ***** Division:
The credits have been passed and an email sent to the DCA to close the file. Regards
Vodacom Consumer Website Team
The credits have been passed and an email sent to the DCA to close the file. Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2023, 19:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised of the feedback received from the ***** Division:
The credits have been passed and an email sent to the DCA to close the file. Regards
Vodacom Consumer Website Team
The credits have been passed and an email sent to the DCA to close the file. Regards
Vodacom Consumer Website Team
Best regards,