Phantom accounts that was *****ulent created and added to my account

I am battling with Vodacom since my account upgrade in June 2024 which becomes a nightmare due to 4 phantom accounts that was *****ulent created and added to my account, I had to write a Declaration to their ***** Dispute department, and this was their reply to me. The investigations concluded that, these numbers were *****ulent added to your account and that no handsets were delivered.

I have recommended that these contracts numbers be cancelled and be removed from your account and that you to be credited for cost incurred.

I have also investigated and established that, the other numbers as per your affidavit belongs to you and that you recently upgraded, and the handset devices were delivered to you and are in used by your cellphone numbers and therefore no ***** on you existing contract cellphone numbers was committed.

You will receive a statement reflecting the cancellation of the added numbers and the credits to your Vodacom account, if any refund is due, it will be paid but it depends on your status of your account. But since then, nothing happened I just keep on getting invoices telling me I am behind on my account and my accounts was changed to prepaid accounts, I had over R400 prepaid money on my account which they just canceled. I don't know any more?????