Pettiness to the largest extent

Had a contract with Vodacom for 24 months and was paid in full, when the contract ended 19 December, January upgrade was done only to learn the consultant **** about the package and pricing and that showed in the debit in January, after inquiry a cancelation was processed and an upgrade reversal that was supposed to be done in January only happened in MARCH 31st after extensively calling Vodacom week by week.

then I called and was assured that a cancelation was escalated but April, May Vodacom sent the airtime which I called and requested it to be sent back as I was not have the ability to pay it that is the reason why I canceled.

The agent assured me after I extensively wanted clarity about the debit order in May, he said Vodacom will not deduct in fact they will reimburse for the two months where they failed to do a cancelation.

May the debited I reversed, June it returned unpaid.

It took Vodacom 5 minutes to do a upgrade but 6 months to do a contract cancelation. pure pettiness